Client care
Good to know
Delivery, ring sizes, care and returns: everything you need before choosing your piece.
Orders & delivery
How long does delivery take?
Pieces in stock are dispatched within two working days by insured, tracked delivery: 1–2 days across the UK and 3–7 days worldwide. Engraved and made-to-order pieces take 2–3 weeks.
Is delivery free?
Yes: UK delivery is complimentary and fully insured. International delivery is calculated at checkout.
Will my order arrive gift-wrapped?
Every piece arrives in our signature box with a polishing cloth and, if you like, a handwritten card.
Sizes & care
How do I find my ring size?
Order our free ring sizer, measure a ring you already own with our size guide, or visit the salon to be measured. We use UK sizes (H to S).
Can you resize my ring?
Yes. Resizing is free within 30 days of delivery, and at a small cost afterwards for most designs.
How do I care for my jewellery?
Put it on last and take it off first: after perfume, before swimming and the gym. Clean it with warm soapy water and the cloth in your box.
Is your gold solid or plated?
Every piece is solid 18k gold, hallmarked at the Birmingham Assay Office. We never use plating, so the colour never wears off.
Returns & exchanges
What is your return policy?
Return any unworn piece within 30 days for a full refund. Returns are free and insured in the UK. Engraved and bespoke pieces can be exchanged but not refunded.
Do you offer lifetime care?
Yes. Send your piece back at any time for a free clean, re-polish and stone check.
Still have questions?
We’re here to help
Ring sizing, gift advice and bespoke quotes within one business day.